New York, New York Travel Agent
My Travel Agent Life
What is the thing that I love the most about my job? For my corporate travelers, it is the knowledge that I am a part of their livelihood and that I play an important part in the success of their business. I want to see them thrive, and I am very passionate about that. I put my whole heart into it.
I do not generally take on really big companies as clients, because they usually need one person who is strictly dedicated to making travel arrangements for the business as a whole. What I do is much more personalized, and the word of mouth that I’ve earned over the years has made me valuable to clients at a lot of different companies, who have referred me on an executive-by-executive basis.
My services are especially valuable to people who are overseas when a crisis hits. For example, in 2014 there was an Ebola outbreak in West Africa, and nobody was allowed to fly in or out of the countries that were affected by it. I had a group of clients stranded there, and I was able to help get them out and get them admitted back into New York City and Washington DC. That took a lot of work on my part, and I know it meant a lot to them.
I also worked during 9/11. I had clients stranded all over the country, and most of them just wanted to get back home as soon as they could and see their families again. I understood how important this was to them, so I picked up the phone and didn’t put it down until I was able to make arrangements for everybody and get them re-connected to their loved ones. That was very an important accomplishment for me, professionally and personally.
I work hand-in-hand with every executive, and I provide each one with personalized guidance throughout their entire trip. A client might work for a Fortune 500 company, but my interest isn’t so much about the business as a whole. It's really about the particular client, and I feel like the personal attention that I give to each one is my most important professional quality.
Related Travel Experiences
My favorite trip ever was a month-long odyssey I took around Italy about 14 years ago. A month may seem like a long time, but in Italy, it is barely enough to see the main sights. It was my first time in Italy, so I wanted to see and do everything.... Read more from my My Month in Italy story.