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Kim Riches

New York, New York Travel Agent

VIP Service

Extraordinary personal service is a given when I am planning travel for top tier executives. For me that starts with being highly organized and thinking through every step of each trip in advance. It would be something simple like double checking on hotel reservations if a client will be arriving late, or arranging for an early check-in time if they're arriving early in the morning. It also means always have a plan B for when things don't go as planned or, as often is the case, in the event that plans change. Plus, to provide the best service, I feel it's important to have personal relationships with key suppliers and to be on call 24/7. For example, a client once emailed me from the plane at midnight, requesting a helicopter so they could avoid having to drive to San Moritz. I was able to procure one within the hour and a greeter met them at the airport and whisked them off.

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