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Shannon Santiago

New York, New York Travel Agent

Luxury Corporate Travel

One of my corporate contracts called me and said, “We're going to reward everybody at the company, so we want to do a buyout of a hotel for a weekend.” So, I booked every room at a five-star property in the Bahamas for four days. This was a million dollar booking that included chartering a private jet, and it took me about nine months’ worth of planning, and I came in under budget!

We faced a lot of challenges. The hotel launched a renovation and didn’t tell me until after the contract was already signed. I arrived about four days ahead of time to ensure everything would go smoothly for my clients, and nothing was finished. 12 hours before the plane landed, there were still workmen on the property. It was probably the most horrifying--yet exhilarating--moment in my career. I was dealing with billionaire VIPs, and you're either going to come off like a superstar or you’re going to sink like a rock. I was able to ensure this event was a success.

I think the reason why I love it when everything works is because I truly care about my clients. I want them to be happy. I did a business meeting in Spain, and they would text me from the conference and say, “We need notepads,” so I sent messages to the staff to bring them notepads. I think they liked the idea that they had a guardian angel watching over them.

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20 of 40 people found this review helpful


Reviewed By THE BEST ! - Staten Island NY | Traveled to Spain ~ Europe
Shannon is polite . she has always finds a solution to my business and personal needs. Always gets back to me ASAP ! you can her her smile on the phone !
I would recommend this agent to my family and friends
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